Terms & Conditions

1. About these Terms

These Terms and Conditions apply to dealings between City Gold Bullion (we, us or our) and each customer, account holder or person dealing with us (you or your). They apply to transactions and services arranged in-store, online, by telephone, by email or through any other approved channel.

These Terms operate together with any order confirmation, tax invoice, account application, storage agreement, collection notice and any policy or guide expressly referred to in them. If there is an inconsistency, the order confirmation or specific written agreement for the relevant transaction will prevail to the extent of that inconsistency.

By creating an account, submitting an order, accepting a quote, selling products to us, using our website or engaging a service, you agree to these Terms. Nothing in these Terms excludes, restricts or modifies a right, remedy, guarantee or liability that cannot lawfully be excluded under the Australian Consumer Law or another applicable law.

2. Definitions

In these Terms:

• Account means a customer account maintained by City Gold Bullion to facilitate transactions or services.
• Australian Consumer Law means Schedule 2 to the Competition and Consumer Act 2010 (Cth).
• Authorised Representative means a person whom you have validly authorised to act for you and whose authority we have accepted.
• Business Day means a day other than a Saturday, Sunday or public holiday in the place where the relevant City Gold Bullion office is located.
• Cleared Funds means money received and available for immediate use in our nominated bank account.
• Contract means the binding agreement formed when we accept your order or offer and issue an order confirmation, tax invoice or other written acceptance.
• Products means bullion, precious metals, coins, bars and any other products we buy or sell.
• Services means services we provide, including account administration, verification, storage, collection and, when available, delivery.

3. Accounts and Customer Verification

We may require you to establish and verify an Account before we accept an order or provide a Service. We may collect and verify information about you, anyone acting for you, beneficial owners and other relevant persons in accordance with our anti-money laundering and counter-terrorism financing obligations.

You must provide complete, accurate, current and non-misleading information and promptly notify us of any change. We may request identification, proof of address, trust deeds, company extracts, authority documents, source-of-funds or source-of-wealth information, or other supporting material reasonably required for customer due diligence, fraud prevention or legal compliance.

For online transactions, valid government-issued photo identification is required. For in-store transactions, identification is required when you sell a second-hand item to us, when the transaction value is $5,000 or more, when collecting an order, or in any other circumstances where verification is reasonably required.

We may decline, delay, suspend or discontinue an Account, transaction or Service if required information is not supplied or cannot be satisfactorily verified, or if we reasonably consider this necessary to comply with law or manage fraud, sanctions, money laundering, terrorism financing or proliferation financing risk. We are not required to disclose information where doing so would be unlawful.

4. Authority and Capacity

You represent that you have legal capacity and authority to enter each Contract. If you act for a company, trust, Self-Managed Super Fund, partnership, estate or another person, you represent that your authority is valid and that each transaction is permitted by the entity’s governing documents and applicable law.

If an Account has more than one holder, each holder is jointly and severally responsible for obligations under these Terms unless we agree otherwise in writing. We may act on instructions from an accepted Authorised Representative until we receive and process written notice revoking that authority.

5. Orders and Contract Formation

A quote, displayed price, enquiry response or submitted order is not acceptance by us. We may accept or decline an order, subject to law, product availability, verification, payment and these Terms.

A Contract is formed when we issue a written order confirmation, tax invoice or other written acceptance. Once formed, the Contract is binding, subject to any cancellation or remedy rights available under law and these Terms.

Products are subject to availability. We will notify you if we cannot supply an accepted order and will provide an appropriate remedy, which may include offering a substitute with your agreement, supplying within a reasonable time or refunding the amount paid for the unavailable Product.

6. Pricing and Market Movements

Prices shown on our website or otherwise published before acceptance are indicative and may change with precious-metal markets, exchange rates, product premiums, supply and demand, and other market conditions. Your price is fixed when we accept your order and issue the applicable order confirmation or invoice.

Unless expressly stated otherwise, prices exclude storage, delivery, insurance and other separately identified charges. Applicable GST will be shown or included as required by law.

Precious-metal prices can move rapidly. We do not guarantee that a Product will retain its value or that you will be able to resell it at the purchase price.

7. Purchasing Products

Payment must be made within two hours after the purchase price is fixed, unless we agree otherwise in writing. Before confirming an order, you should ensure that sufficient funds are available and that your financial institution’s transfer limits permit payment within that period.

For in-store purchases, accepted payment methods may include cash, bank transfer and PayID. Telephone orders must be paid in full by bank transfer. We may change available payment methods for security, operational or legal reasons.

Electronic payments must be received as Cleared Funds before Products can be collected, released, stored or dispatched. We will notify you when payment has cleared and the order is ready for the agreed next step.

City Gold Bullion distributes Products sourced from third-party refiners and mints and does not manufacture its own bullion. Product imagery is illustrative and packaging, finish, year, brand or design may vary where a Product is described as assorted, secondary-market or subject to availability. Material variations will be disclosed before the Contract is formed.

8. Selling Products to City Gold Bullion

A buyback price is quoted when you attend our store or when we otherwise assess and accept the proposed sale. No sale is final until we confirm the price, verify the Product and your identity where required, and accept the transaction.

We may inspect, weigh, test or assay Products before accepting them. We may decline an item that cannot be satisfactorily authenticated, is materially different from its description, presents a safety or legal concern, or is otherwise unsuitable for purchase.

Cash payments are available up to $9,999, subject to availability and legal requirements. Transactions above that amount must be paid by bank transfer. You may request that the full amount of any transaction be paid by bank transfer.

Bank transfers are generally processed on the day of sale and may take one to three Business Days to clear. If sale proceeds are required for a settlement or other scheduled commitment, you should complete the sale at least three to five Business Days beforehand and allow for delays within the banking system.

You must provide accurate bank account details. We may take reasonable steps to verify payment instructions before sending funds, particularly where details have changed or a third-party account is nominated.

9. Collection of Orders

Unless delivery is expressly offered and selected, online and remote orders are collection only from the nominated City Gold Bullion office. You must wait until we confirm that the order is ready and collect it during the applicable operating hours.

Valid photo identification is required when collecting an order. The name and other details must correspond with the order and verified Account. We may require written authority and identification before releasing an order to another person.

You should inspect the outer packaging and confirm the order at collection. Any apparent discrepancy should be raised promptly so it can be assessed.

10. Title Risk and Uncollected Products

Title to purchased Products passes to you when we receive the full purchase price as Cleared Funds. Risk passes when you or your properly authorised representative takes possession, or, where delivery is available and selected, at the point stated in the applicable Shipping and Delivery Policy, subject to the Australian Consumer Law.

You must collect Products or arrange an agreed storage service within 14 days after we notify you that they are available. If you do not, we may move the Products into storage and charge reasonable, disclosed storage and administration costs. Before doing so, we will take reasonable steps to notify you and give you an opportunity to collect or make another arrangement.

11. Shipping and Delivery When Available

City Gold Bullion is not currently shipping online orders. If delivery becomes available, it will only be offered for eligible orders and destinations and will be governed by the Shipping and Delivery Policy published at that time.

Any delivery timeframe is an estimate rather than a guaranteed date unless we expressly agree otherwise. We will use reasonable care in selecting and instructing a designated delivery provider and will assist with a reasonable investigation if a parcel is delayed, missing, damaged or appears to have been tampered with.

Nothing in this clause limits any right or remedy that cannot lawfully be excluded. A customer must provide accurate delivery information, monitor tracking and cooperate reasonably with any delivery investigation.

12. Storage Services

Storage is subject to capacity, acceptance and a separate storage arrangement. We are not presently accepting new storage applications for personal accounts. SMSF storage enquiries are considered individually and availability is not guaranteed.

Accepted Products are held on a fully allocated basis within a privately owned vaulting facility. This means the physical Products are identified and held for the relevant customer rather than treated as an unallocated metal entitlement.

You warrant that you own stored Products, that their description is accurate and that they are not subject to another person’s security interest or claim unless disclosed to us in writing and accepted by us.

Storage fees are payable as invoiced. We may review future storage fees or conditions by giving reasonable advance notice. A change will not retrospectively alter fees already paid for a completed storage period.

Stored Products may be viewed or collected during business hours by confirmed appointment. Reasonable advance notice is required so the Products can be transported securely from the vaulting facility to the showroom. A third-party collection requires prior written authority and identification satisfactory to us.

Stored Products are insured against covered loss while in our custody, subject to the terms, exclusions, limits and claims requirements of the applicable policy. We will act reasonably in presenting and administering any claim. Nothing in this clause excludes liability or customer rights that cannot lawfully be excluded.

If a customer dies, we may require a grant of probate, letters of administration or other satisfactory evidence of authority and identity before releasing stored Products or information about the holding.

Customers receive a statement of holdings for each financial year and relevant documents reasonably required for an SMSF audit upon request.

13. No Personal Financial Advice

We provide factual information about Products, pricing and transaction processes. We do not provide personal financial, investment, legal, taxation or superannuation advice and do not take your personal objectives, financial situation or needs into account.

You are responsible for deciding whether a transaction or Service is appropriate for you and should obtain independent professional advice where required.

14. Errors Website Availability and Third Party Information

We take reasonable care in preparing website and transaction information, but pricing feeds, market data and third-party content may be delayed or contain errors. Information displayed before we accept an order is not a binding offer.

If we identify an obvious pricing, product, calculation or administrative error before acceptance, we may correct it. If an error is identified after acceptance, we will contact you and seek a fair resolution consistent with applicable law. We will not rely on this clause to avoid a Contract merely because market prices moved after acceptance.

Website, telephone, payment and other systems may occasionally be unavailable. We will take reasonable steps to restore service but cannot guarantee uninterrupted access.

15. High Market Volatility and Service Suspension

During exceptional market volatility, supply disruption, system failure, emergency or other circumstances outside our reasonable control, we may temporarily suspend new quotes, orders or immediate fulfilment. This does not remove obligations under an existing Contract. We will communicate material delays and provide any remedy required by law.

16. Customer Default and Cancellation

Because we may acquire, allocate or hedge metal when accepting an order, cancellation after the price is fixed can cause a direct market loss. If you fail to pay within the agreed period or otherwise materially breach a Contract, we may cancel the unfulfilled order after giving notice where reasonably practicable.

To the extent permitted by law, you may be required to reimburse our reasonable direct loss caused by the default, calculated by reference to the difference between the accepted purchase price and the applicable buyback or market value when the order is cancelled, together with reasonable third-party recovery costs. We will not recover more than our actual reasonable loss and will take reasonable steps to mitigate it.

We may refuse future orders or require additional payment controls where an earlier order remains unpaid or there is a substantiated fraud or compliance concern.

17. Consumer Guarantees Returns and Remedies

Products and Services supplied to consumers come with guarantees that cannot be excluded under the Australian Consumer Law. Depending on the circumstances, you may be entitled to a repair, replacement, refund, repeat service, cancellation or compensation.

Bullion price movements or a change of mind do not, by themselves, make a Product faulty or create a right to cancel. Any voluntary change-of-mind arrangement must be confirmed by us in writing. This does not affect rights relating to Products that are faulty, misdescribed, unsafe or otherwise fail a statutory guarantee.

18. Liability

Nothing in these Terms excludes, restricts or modifies any guarantee, right, remedy or liability that cannot lawfully be excluded, including under the Australian Consumer Law.

To the extent permitted by law, neither party is liable to the other for indirect or consequential loss that was not reasonably foreseeable when the Contract was formed. This limitation does not apply to fraud, wilful misconduct, breach of confidentiality or privacy obligations, personal injury, damage to tangible property caused by negligence, or liability that cannot lawfully be limited.

Where the Australian Consumer Law permits liability for a failure to comply with a consumer guarantee relating to Services to be limited, our liability may be limited, at our option, to supplying the Services again or paying the reasonable cost of having them supplied again. This limitation applies only where it is fair and reasonable and lawful to do so.

19. Privacy Confidentiality and Communications

We handle personal information in accordance with our Privacy Policy and applicable law. You consent to receiving transaction, account, security and service communications electronically using the contact details you provide.

Calls may be monitored or recorded for verification, quality, training, security and dispute-resolution purposes where lawful. We will provide notice or obtain consent where required.

20. Changes to these Terms

We may update these Terms to reflect changes in law, regulation, products, services or business operations. Updated Terms will be published with a new effective date and apply prospectively. A material change affecting an ongoing Account or Service will be notified where reasonably practicable. Changes will not retrospectively alter an accepted Contract unless required by law or agreed with you.

21. Notices

We may send notices to the most recent postal address, email address or mobile number recorded for your Account. You are responsible for keeping those details current. Electronic notices are taken to be received when delivered to the relevant system unless we receive a failure notice, subject to applicable law.

22. Suspension and Termination

Either party may end an ongoing Account or Service by giving reasonable written notice, subject to completion of outstanding transactions, payment obligations, storage arrangements and legal retention requirements. We may suspend or terminate immediately where reasonably necessary for fraud prevention, safety, sanctions or legal compliance, or for a serious breach that cannot be remedied.

23. Assignment

You may not transfer a Contract without our prior written consent. We may transfer our rights and obligations as part of a genuine sale, restructure or transfer of our business, provided the transfer does not materially reduce your rights. We will provide notice where required by law.

24. Severability and Waiver

If a provision is unlawful or unenforceable, it will be read down to the extent necessary or severed, and the remaining provisions will continue. A delay in exercising a right is not a waiver of that right.

25. Governing Law and Disputes

These Terms are governed by the laws applying in the State or Territory in which the relevant City Gold Bullion office involved in the transaction is located, and the courts of that place have non-exclusive jurisdiction. Nothing in this clause prevents a consumer from relying on rights available under the law of another Australian jurisdiction where those rights apply.

If a concern arises, please contact City Gold Bullion first so we can attempt to resolve it promptly. This does not limit any right to contact a regulator, consumer affairs body, tribunal or court.

26. Contact

Questions about these Terms may be submitted through the Contact Us page on the City Gold Bullion website or directed to our Adelaide or Brisbane office using the published contact details.