Shipping & Delivery

Shipping Is Not Currently Available

Future PO Box Delivery Information

Once shipping becomes available, City Gold Bullion will offer delivery to metropolitan and regional PO Boxes through our designated delivery provider.

Maximum Order Value

The maximum product value permitted for each online order will be $20,000, excluding shipping fees.

Customers wishing to purchase more than $20,000 worth of products for delivery will need to place separate orders. Each order:

• Must not exceed $20,000 in product value
• Will be processed and dispatched separately
• Will incur its own applicable shipping fee

City Gold Bullion reserves the right to review multiple orders placed by the same customer before dispatch.

Shipping Fees

Shipping will be charged at a flat rate based on the total product value of each individual order.

Shipping fees are inclusive of GST.

Delivery Locations

Orders will only be delivered to a valid Australian PO Box.

Delivery will be available to:

• Metropolitan PO Boxes
• Regional PO Boxes

Customers must ensure that their nominated PO Box is active, secure and suitable for receiving their order.

Order Processing

Orders will be prepared for dispatch only after payment has cleared in full.

Once cleared payment has been received, orders will generally be dispatched within two business days during City Gold Bullion’s operating hours.

Orders placed, or payments received, outside our operating hours will begin processing on the next business day.

Public holidays, periods of high demand and circumstances outside our reasonable control may result in additional processing time.

Tracking Your Order

Once an order has been dispatched, the customer will receive an email containing a link to track the parcel through our designated delivery provider.

Please note that tracking information may not become active immediately. Tracking will generally become available after the parcel has been received and scanned into the delivery provider’s network.

Customers will be responsible for monitoring their tracking information and collecting their parcel promptly once it becomes available.

Delivery Confirmation

All orders will require confirmation of delivery and must not be left unattended.

For PO Box deliveries, a collection scan, PO Box delivery scan or another form of delivery confirmation accepted by our designated delivery provider may constitute proof of delivery.

Estimated Delivery Timeframes

Once dispatched, estimated delivery times will be:

• Metropolitan PO Boxes: 1–3 business days
• Regional PO Boxes: 2–4 business days

These timeframes will be estimates only and will begin from the date of dispatch. They will not include City Gold Bullion’s order-processing period.

Public holidays, extreme weather, network disruptions, periods of high demand and other circumstances outside our reasonable control may affect delivery times.

Delivery Address Requirements

Customers will be responsible for providing a complete and accurate PO Box address when placing an order.

The nominated delivery address may be required to match the address associated with the customer’s verified City Gold Bullion account.

City Gold Bullion will not be responsible for delays resulting from incorrect or incomplete delivery information provided by the customer, subject to any rights the customer may have under the Australian Consumer Law.

Address changes cannot be guaranteed after an order has been confirmed. Once an order has been dispatched, it cannot be redirected to another address.

Customers should contact City Gold Bullion as soon as possible if they notice an error in their delivery details.

Delayed Parcels

A delay in tracking or delivery will not necessarily mean that a parcel has been lost.

Before contacting City Gold Bullion, customers should:

• Review the latest tracking information
• Check for any delivery or collection notifications
• Contact or visit the location associated with their nominated PO Box, where appropriate

If a parcel remains delayed or its tracking has not updated within a reasonable period, customers may contact City Gold Bullion so that we can assist with an enquiry through the designated delivery provider.

Missing, Damaged or Tampered Parcels

If a parcel is missing, damaged or appears to have been tampered with, the customer should contact City Gold Bullion as soon as reasonably possible.

Customers should:

• Retain the parcel, products and all original packaging
• Take clear photographs of any damage or signs of tampering
• Provide the order number and tracking details
• Provide any further information reasonably required for the investigation
• Avoid discarding any packaging until the matter has been resolved

City Gold Bullion will lodge or assist with an investigation through the designated delivery provider where appropriate.

Delivery investigations may take time to complete. Any available refund, replacement or other remedy will be considered once the relevant circumstances have been assessed and the investigation has progressed sufficiently.

Unclaimed or Returned Parcels

Customers will be responsible for monitoring their tracking information and collecting parcels within the timeframe specified by the designated delivery provider.

If a parcel is returned to City Gold Bullion because it was not collected, the PO Box address was incorrect or incomplete, or the PO Box was inactive, we will contact the customer to discuss the available options.

Any applicable costs for resending an order will be communicated to the customer before the order is dispatched again.

Australian Consumer Law

Nothing in this Shipping and Delivery Policy excludes, restricts or modifies any rights, remedies, guarantees or liabilities that cannot lawfully be excluded under the Australian Consumer Law.